Psychological well being carrier criticised for experiment with AI chatbot

The unfastened psychological well being carrier Koko experimented with the usage of an AI chatbot to assist reply to other people in quest of strengthen. The take a look at has drawn complaint as being unethical and missing transparency


10 January 2023
, up to date 13 January 2023

Psychological well being apps be offering strengthen via their platforms

Emanuel M. Schwermer

Since this newsletter used to be first revealed, Koko founder Rob Morris clarified some main points of the experiement. We’ve up to date the thing to replicate this.

A psychological well being carrier that permits other people to obtain encouraging phrases of strengthen and recommendation from others has won complaint after saying it examined AI-generated responses.

Rob Morris, founding father of the unfastened psychological well being carrier Koko, defined in a collection of Twitter posts how the company examined the usage of a chatbot to assist supply psychological well being strengthen to about 4000 …

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